IT SERVICE CATALOG

Scale delivery on business-wide goals by enabling self-service

The challenge

Without a flexible IT service catalog, delivering infrastructure services to internal teams or customers is slow, manual, and inconsistent. Every request becomes a custom project requiring deep technical expertise, making it impossible to scale operations or empower other teams.

Delivery timelines balloon when the know-how to provision a service is stuck in the heads of key engineers, creating bottlenecks.
Services are inconsistent because there’s no repeatable process to translate business requirements into technical implementation.
Configuration errors proliferate as engineers manually create VRFs, prefixes, interfaces, and VLANs for each service request.
Service lifecycle management is impossible when you can’t track which infrastructure objects belong to which service, making updates and decommissioning a nightmare of manual reconciliation.
Self-service is too risky when triggered workflows can’t be validated and tested.
Self-service sends people on workarounds when it can’t be customized to the specific needs of the business.

The solution

Infrahub allows you to build a flexible IT service catalog where you define services that match your exact business needs, not pre-built templates. Generators encode your network design patterns in repeatable Python code, automatically translating service requests into all the technical objects needed for implementation.

Services are tracked from creation through their entire lifecycle. Infrahub groups all related infrastructure objects together, so you always know what belongs to each service. Updates flow automatically from your design to existing implementations, and decommissioning removes everything cleanly.

Integrated resource management ensures IPs, VLANs, and other resources are allocated without conflicts, eliminating the spreadsheet tracking and coordination overhead.

What used to take hours of manual work and deep expertise becomes instant, consistent provisioning that anyone can trigger. Delivery timelines shrink, service implementations stay consistent, and self-service capabilities free your network team from being a bottleneck.

FLEXIBLE SCHEMA

Define services your way

Model any service your business needs without being constrained by pre-built templates. Infrahub’s flexible schema lets you define custom service structures that match your exact requirements, whether that’s L3VPN, branch sites, VIP-as-a-service, or unique offerings specific to your organization. As your business evolves, your service definitions can evolve with it.

GENERATORS

Encode expertise into automation

Turn your network design patterns into repeatable Python code that automatically provisions services. Generators translate high-level service requests into all the technical objects needed for implementation with consistency and speed that manual processes can’t match. Track every object that belongs to each service throughout its lifecycle, making updates and decommissioning clean and straightforward.

TRANSFORMATIONS

Deploy services across any vendor

Convert your service definitions into vendor-specific configurations for any platform using Python or Jinja2 templates. The same L3VPN service automatically generates the right configuration syntax for Cisco, Arista, Nokia, or any other vendor in your environment. Keep service logic clean and portable while handling vendor complexity in isolated, testable transforms.

RESOURCE MANAGER

Eliminate resource conflicts

Automatically allocate IP addresses, VLANs, ASNs, and other resources during service provisioning without manual tracking or spreadsheets. Generators automatically pull from your defined pools when creating services, ensuring every resource is unique and conflict-free. Scale service delivery without coordination overhead or the risk of duplicate assignments.

INTEGRATIONS

Connect to your existing ecosystem

Create service portals in tools like Jira or ServiceNow, and integrate with your deployment automation through Ansible, Terraform, or NSO. Infrahub’s open architecture and APIs let you create end-to-end workflows that connect service requests to fulfillment, bridging the gap between business systems and technical implementation.